UP Support
We're here to help you get the most out of UP. Whether you're a viewer or a vetted creator, our goal is to make your experience joyful, safe, and inspiring.
Frequently Asked Questions
1. How do I join UP as a creator?
All creators are vetted for alignment with our mental health and safety standards.
Apply to Create on UP2. I found content that violates your guidelines. What should I do?
Tap the report button on the post, or email us directly at support@upapp.us.
3. What kind of content is allowed on UP?
We've built UP to be positive by design. Read our content policy to understand what we allow—and what we don't:
4. How do I delete my account?
In the mobile app:
- Navigate to your page and click the menu icon in the top right corner.
- Tap "Delete account" to delete your account and data.
Outside the app:
Email us at support@upapp.us with your account deletion request. The email will be pre-filled with the necessary information—just add your email address or phone number to help us locate your account.
About UP
UP is a next-generation social video platform that prioritizes mental health, creativity, and real joy. No doomscrolling. No toxicity. Just content that lifts you up.