Contact UP
General Inquiries
For general questions and information about UP.
hello@upapp.us
Customer Support
Need help with your account or technical issues?
support@upapp.us
Partnerships & Business
Interested in partnering with UP or business inquiries?
partnerships@upapp.us
Press & Media
Media inquiries and press-related questions.
press@upapp.us
Frequently Asked Questions
How quickly can I expect a response?
We typically respond to inquiries within 24-48 hours during business days. For urgent support issues, we aim to respond within 24 hours.
What should I include in my message?
Please provide as much detail as possible about your inquiry, including your account information (if relevant) and any specific questions or issues you're experiencing.
Do you offer phone support?
Currently, we provide support primarily through email. This allows us to provide thorough, documented responses and ensures we can help you most effectively.
Community Guidelines
Before reaching out, you might find answers to your questions in our community resources:
- Check our Community Guidelines for platform rules and best practices
- Review our Safety Center for safety and security information
- Visit our Accessibility page for information about platform accessibility features
Join Our Community
While you're here, why not join the UP community? Follow us for updates, tips, and positive content that will brighten your day.
We're committed to creating a platform that lifts people up, and we'd love to have you be part of that mission.